Effective 4th April 2025
Lost Bear Co, operated by Calfpress Ltd, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.
We may collect the following types of personal data:
- Name
- Email address
- Phone number
- IP address
- Device and browser data
- Photos and descriptions of lost or found items
- Estimated value of items
Payment information is securely processed and handled exclusively by Stripe.
We collect data through:
- Web forms submitted by users
- Cookies and similar technologies
- Google Analytics and marketing pixels
- Third-party services such as Stripe, Memberstack, Webflow, and Make.com
We only collect location data when it is submitted by users, such as when reporting a lost or found item.
We do not knowingly collect or process data from individuals under the age of 18. Users must be 18 or older to use our platform.
We use your data to:
- Facilitate item matching and recovery
- Manage user accounts and sessions
- Communicate with you about your reports or account
- Analyze usage and improve our platform
- Send marketing communications (only if you opt in)
We do not share personal information with other users or third parties for marketing or resale. Data may be processed by trusted providers like Memberstack, Stripe, and Google Sheets to deliver our services.
Your data may be stored by our third-party providers in the UK, US, or other countries. Providers include AWS (via Webflow), Google Sheets, and Stripe.
We retain your data only as long as necessary to provide services. If you request deletion, your data will be removed accordingly.
We implement appropriate security measures including:
- HTTPS encryption
- Access controls
- Anonymisation of item and account identifiers
You may request access to, correction, or deletion of your personal data at any time by contacting us at hello@lostbear.co.
We use cookies and tracking technologies for:
- Session management
- Site analytics (via Google Analytics, Meta Pixel, and Hotjar)
- Marketing and performance tracking
You will have the option to manage cookie preferences via a banner.
We may update this Privacy Policy periodically. We will notify users of significant changes through our website or by email.
If you have questions or concerns regarding this policy, please contact us at: hello@lostbear.co
